Zoho Sales IQ
- Effectivity polls: get a vision of all your clients' entries with the aim of avoid delays and to calibrate your responses for your target.
- Registration and review: register, capture and organize everything. With all the interactions being catalogued it's easier to formulate better questions to a second time costumer, in order to optimize your service.
- Reports: obtain powerful reports of your data thanks to pre-constructed reports. This way you can analyze all of your agents intervention at a glance.
- Quick answers to your clients: with the option of starting chats at the right of your website, your clients can connect with you, find the solution they're looking for and get back to their business.
- Automatic responses: program automatic responses to quickly solve common petitions.
- Be one step ahead: take a look at your clients' messages while they're writing it and find a solution before the hit send!
- Embeddable anywhere: you can embed your Sales IQ widget anywhere or by departments, you have full control.
- Support transfer: you can transfer one agents chat to another agent, more specialized on that customer.
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